FAQ

Frequently Asked Questions

How do I place an order?
Add your items to the cart and complete checkout. You will receive a confirmation email once your order is placed.

When is my order confirmed?
Your order is confirmed once you receive a confirmation email.

What payment methods are accepted?
We accept:

All payments are secure.

Where do you deliver?
We deliver within France.

How long does delivery take?

Will I receive tracking?
Yes, a tracking number is sent by email once your order is shipped.

Do I have a right of withdrawal?
Yes, you have a 14-day withdrawal period under French law.

What conditions apply for returns?
Items must be:

Who pays for return shipping?
Return shipping is paid by the customer unless the item is defective or incorrect.

How long do refunds take?
Refunds are processed within 14 days after return inspection.

Are products exactly as shown?
We strive for accuracy, but slight variations may occur due to screen settings.

How can I contact you?
contact@unsoirdoux.com
+33 6 60 38 19 13 (whatsapp)

In accordance with French law (Loi pour la confiance dans l'économie numérique):

Company Name: UnSoirDoux
Address: 47 Rue Vivienne, 75002 Paris, France
Email: contact@unsoirdoux.com
Phone: +33 6 60 38 19 13

Website: https://unsoirdoux.com

This website is hosted by:
Shopify Inc.
151 O’Connor Street, Ottawa, Ontario K2P 2L8, Canada

All content on this website (text, images, logos, designs) is the exclusive property of UnSoirDoux or its partners.

Any reproduction or use without prior written consent is prohibited.

UnSoirDoux strives to ensure the accuracy of information but cannot guarantee the absence of errors.

We are not liable for: